Terms of Service

1. The Service

Hotel AI provides cloud-based tools for hotels, which may include (depending on your subscription or configuration) digital menus, room-linked ordering, kitchen and operations dashboards, staff accounts, service request workflows, and related features. We may modify, add, or discontinue features with reasonable notice where practicable; material adverse changes may be addressed as agreed in separate commercial terms if any.

2. Eligibility and accounts

You represent that you are at least eighteen (18) years of age and have authority to bind the hotel or business entity on whose behalf you register. You are responsible for maintaining the confidentiality of login credentials and for all activity under your account. You must notify us promptly of any unauthorised use.

3. Customer data and guests

You may upload or generate data through the Service, including hotel profile information, menu content, room data, and data relating to guest orders or requests ("Customer Data"). You retain ownership of your Customer Data subject to the licence below. You are responsible for ensuring that your collection and use of guest or staff data complies with applicable Indian law (including the DPDPA and other applicable privacy requirements) and for providing any required notices or obtaining consents from data principals where required.

You grant us a non-exclusive, worldwide licence to host, process, transmit, and display Customer Data solely to provide, secure, and improve the Service and as described in our Privacy Policy.

4. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose or in violation of Indian law.
• Attempt to gain unauthorised access to the Service, other accounts, or our systems.
• Introduce malware, overload infrastructure, or interfere with other users.
• Use the Service to transmit harassing, defamatory, or infringing content.
• Reverse engineer or attempt to extract source code except where permitted by law.

We may suspend or terminate access for breach of these Terms or to protect the Service or other users.

5. Fees

If you subscribe to a paid plan, fees, billing cycle, and taxes (including applicable GST in India) will be as set out in your order form, invoice, or in-app terms. Failure to pay may result in suspension. Free trials or promotional access may be modified or ended at our discretion with notice where reasonable.

6. Intellectual property

We and our licensors own all rights in the Service, software, branding, and documentation, excluding your Customer Data. No rights are granted except the limited right to use the Service during the term in accordance with these Terms.

7. Confidentiality

Each party may receive non-public information from the other. The receiving party will use reasonable care to protect such information and use it only for the purpose of the Service, subject to standard exceptions (public domain, independently developed, required by law, etc.).

8. Disclaimers

The Service is provided on an "as is" and "as available" basis to the fullest extent permitted by applicable law in India. We disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement where disclaimers are permitted. We do not guarantee uninterrupted or error-free operation.

9. Limitation of liability

To the maximum extent permitted by applicable law in India, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, data, or goodwill, arising from these Terms or the Service, except where such exclusion is not enforceable.

Our aggregate liability arising out of or relating to the Service or these Terms shall not exceed the greater of (a) the fees paid by you to us for the Service in the three (3) months preceding the claim, or (b) INR 10,000, except for liability that cannot be limited under applicable law (such as fraud or wilful misconduct, where applicable).

10. Indemnity

You will defend, indemnify, and hold harmless Hotel AI and its affiliates, officers, and employees from claims, damages, and costs (including reasonable legal fees) arising from your Customer Data, your use of the Service in breach of these Terms, or your violation of applicable law or third-party rights, except to the extent caused by our wilful misconduct.

11. Term and termination

These Terms remain in effect while you use the Service. You may stop using the Service at any time. We may suspend or terminate access for breach, non-payment, legal requirement, or discontinuation of the Service with reasonable notice where practicable. Upon termination, your right to use the Service ceases; we may delete Customer Data after a reasonable retention period consistent with our Privacy Policy and law.

12. Governing law and jurisdiction

These Terms are governed by the laws of India, without regard to conflict-of-law principles. Subject to mandatory provisions of Indian law, you agree that the courts at New Delhi, India shall have exclusive jurisdiction over disputes arising from these Terms or the Service.

13. General

If any provision is held invalid, the remainder remains in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign in connection with a merger or sale of assets. Notices may be given via email or through the Service.

14. Contact

Questions about these Terms: the contact details shared with you when you subscribed to the Service, or your account administrator.